Complaints
At AuraCityPK, we take every customer complaint seriously. Your feedback helps us improve and serve you better. If you are not satisfied with any aspect of your order or our service, please don’t hesitate to reach out — we are here to make it right.
How to Submit a Complaint
To file a complaint, simply email us with the details of your issue. We aim to acknowledge all complaints within 24 hours and resolve them within 3–5 business days.
📧 Complaints Email: auracitypk@gmail.com
📝 Subject Line: “Complaint – [Your Order ID]”
🕐 Response Time: Within 24–48 business hours
What to Include in Your Complaint
- ✅ Your full name and contact number
- ✅ Order ID / order number
- ✅ Clear description of the issue
- ✅ Photos (if product is damaged or incorrect)
- ✅ Your preferred resolution (refund, exchange, or replacement)
Our Commitment to You
We promise to handle every complaint with full transparency and fairness. AuraCityPK is committed to resolving all issues promptly and ensuring that every customer leaves satisfied. Your trust matters more to us than anything else.
⚠️ Please Note: Complaints submitted without an order ID or supporting details may take longer to process. Kindly provide complete information for a faster resolution.